Privacy Policy

1. Introduction

G&H Property Group Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information in the course of conducting our real estate business, including residential and commercial sales, leasing, property management, marketing and related services.

This policy applies to personal information collected:

• through our website www.gandhpropertygroup.com.au;
• via inspections, enquiries, applications and contracts;
• through our customer relationship management systems (including AgentBox and Property Tree);
• through marketing campaigns, referrals and professional services.

By engaging with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. Personal Information We Collect

We may collect personal information including (but not limited to):

• Identification details: name, address, date of birth, identification documents
• Contact details: phone number, email address, postal address
• Financial information: income, employment details, rental history, credit-related information (where applicable)
• Property-related information: buying, selling or leasing preferences
• Inspection and enquiry records
• Marketing preferences
• Website and technical data: IP address, browser type, cookies and analytics data

We may collect personal information directly from you or from third parties such as referees, employers, landlords, credit reporting bodies, tenancy databases and professional advisers.

3. How We Collect Personal Information

We collect personal information when you:

• make an enquiry or attend an inspection;
• submit an application to rent or purchase;
• enter into a contract or agreement;
• subscribe to marketing communications;
• interact with our website, emails or digital platforms;
• engage with us through AgentBox, Property Tree or third-party listing platforms.

4. Purpose of Collection

We collect personal information for purposes including:

• facilitating property sales and leasing transactions;
• assessing rental applications and suitability of tenants;
• communicating with buyers, sellers, tenants, landlords and investors;
• marketing properties and real estate services;
• maintaining client records and databases;
• complying with legal, regulatory and professional obligations;
• managing disputes, complaints or legal proceedings.

If personal information is not provided, we may be unable to provide certain services.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to conduct our business, including:

• Property owners, landlords and vendors
• Purchasers and prospective purchasers
• Conveyancers, solicitors and legal advisers
• Mortgage brokers, financiers and valuers
• Tradespeople and contractors (for inspections, repairs or maintenance)
• Tenancy and credit reporting databases (where applicable)
• Government authorities, courts and tribunals (including VCAT)
• Marketing platforms (e.g. realestate.com.au, Domain)
• Technology providers, including AgentBox and Property Tree
• Professional advisers, such as accountants, insurers and consultants

We only disclose personal information where permitted by law and for purposes connected to our real estate services.

6. Overseas Disclosure

Some third-party service providers we use (including CRM, cloud storage, email and analytics platforms) may store or process data outside Australia.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

7. Marketing Communications

We may use personal information to provide marketing communications relating to properties or services that may be of interest to you.

You may opt out of marketing communications at any time by:

• using the unsubscribe function in our communications; or
• contacting us directly.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we use commercially acceptable safeguards, no data transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below. We may require identity verification before responding.

11. Privacy Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us.

We will:

• acknowledge your complaint promptly;
• investigate the matter; and
• respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website with the updated effective date.

13. Contact Us