Day to day Property Management

  • Dedicated Licensed Real Estate Agent for all of your service requirements
    • Rather than dealing with assistants, receptionists, leasing agents, and property managers, you will deal directly with your Licensed Real Estate Agent
  • Manage maintenance and repairs
    • For any non-urgent repairs, we can either refer all requests to you before taking any action or we can arrange repairs up to an agreed price if preferred
    • We have a list of approved suppliers that can provide quotes or alternatively we can use your preferred suppliers on request.
    • Some repairs are considered urgent under the Residential Tenancies Act. In these cases we will make attempts to contact you however if we are unable to reach you and the repair is under $1800 then we are required to arrange the repairs on your behalf
  • Collect Rent, follow up arrears and provide statements
    • We collect your rent electronically on a monthly basis. We deposit the rent into your nominated bank account and provide you with an itemised monthly statement. Maintenance/property invoices will also be included for your tax records
    • Rental payments are checked on a daily basis. In the event that your tenant’s payment is late, we will contact the tenant immediately to determine the cause of the delay and then advise you of the situation. In the case that the rental payment is delayed by one week, we will send a written warning to advise that they are not meeting their lease obligations. In the event that the rent is further delayed, we will work with the owner to proceed with recovery procedures, including making lodgements with VCAT.
  • Paying invoices/property related expenses and EOFY Statements
    • We can pay your property related invoices from your rental account on your behalf. This includes services such as Body Corporate fees, maintenance fees, water bills, council rates, insurance services.
    • We will provide an EOFY Statement which will include all invoices related to your property, which will assist with your tax
  • Conduct rental reviews
    • To ensure that you are getting market price for your property, we conduct rental reviews every 6 months or in accordance with the Tenancies Act. We will liaise with you to decide if the rent should be increased. In the case that the rent is to be increased, we will manage all documents and correspondence required.
  • Negotiate lease renewals
    • We notify landlords nine months before their tenants lease ceases. We discuss with the owner to determine if they would like to offer a new lease agreement to the tenant and if so we enter negotiations with the tenant on the owner’s behalf
  • Conduct routine inspections
    • We are committed to ensuring that your property is being kept to a high standard. Legally we are allowed to inspect the property once after the first three months of tenancy and then every 6 months.
    • We will ensure that your property is being inspected and a detailed report, including digital images will be sent to you. Any maintenance or recommendations that arise from the inspections will be sent through on the report for you to review.
  • Manage the vacating process
    • If we receive vacating notification from your tenant, we will contact you immediately and advise of the process
    • We will liaise with the tenant to arrange inspections for potential tenants to view the property prior to them vacating
    • We will send the tenant/s the vacating guidelines, which outlines their responsibilities when vacating the property.
    • A list of approved house and carpet cleaners will be sent to the tenants
    • We will conduct a final inspection, using the original condition report to ensure there has been no damage to the property
    • In the event that any money needs to be retrieved from the bond for damages or cleaning, we will act in accordance with the Tenancies Act.
  • Manage VCAT disputes /representation
    • In the event that a dispute is required to be taken to VCAT, we can lodge the paperwork and attend VCAT tribunal hearings on your behalf